FAQ

 

What is Riddle Me Out?

Riddle Me Out is an escape game that thrills, challenges and inspires the players.  Players are “locked” in a themed room where they are challenged to solve the riddles/tasks within a 60-minute time limit.  The room is real – this is not a video game – as are the objects the players use to piece together their escape route.  Riddle Me Out delivers an exhilarating, brain-teasing experience like none other!

Do we really get locked in?

Yes, as you enter the door will lock behind you.  If you have not successfully escaped, the doors will unlock after your 60 minutes have expired.

Is it scary?

Our games make your heart beat with excitement, not fright!

Where are you located?

We are located at 435 5th Ave on the 4th Floor.  Between 38th and 39th street directly across the street from Lord and Taylor.  The closest subway stop is 42nd-Bryant Park (F,D,B,M). We are also 2 blocks from Grand Central station.

What is the minimum age requirement?

We have a strict age policy of 14 years old and up.  Anyone under the age of 14 years must be accompanied by a responsible adult.  If your children are under the age of 14, you are required to reserve the entire room by booking for maximum amount of players (Either 6 or 8 players depending on the theme you choose).

How is the parking if we drive?

There are several parking lots in the area and there is street parking available after 7PM on weekdays and Saturday.  On Sunday there is limited street parking available all day.

When should we arrive?

Please arrive to check in 15 minutes before the game is scheduled to start.  This will allow you time to get settled, use the restroom,  give you an introduction to your game and answer any questions you may have.  

What if we are running late?

Please account for travel time, as we are unable to provide extra game time.  For Alice in Wonderland and the Bank Heist game, we allow a 10 minute grace period.  Players arriving after the 10 minute grace period WILL NOT BE ALLOWED into the game.  For the Jailbreak game, we must start promptly to respect everyone’s booking times and you WILL NOT BE ALLOWED to enter the game once it has begun.

Do we need to make a reservation?

Yes.  Please visit our booking page to make your reservation if you have a party of 8 people or fewer.  There you can see the room availability and the schedule.  For parties over 8, please call us to discuss your reservation.

Walk-ins are welcome.  Please call to check if there’s availability.  Availability is not guaranteed and we would hate to turn you away.

How should we dress?

Casual and comfortable dress is recommended.  It does not matter if you are dressed up for a fancy dinner or dressed down for a trip to the grocery store.  We have no dress code and our games are not very physically demanding.

Will we be playing with people outside of our party?

Unless your party reserves the full room, you may be playing with others.  The chance to play with new people offers even more fun.  This gives you an opportunity to make new friends!

Can claustrophobic people play?

Personal experiences may vary depending on the individual’s degree of claustrophobia.  The game rooms can be left at any time during the game for any reason.

How about birthday parties and corporate events?

Our games are very popular for birthday parties and corporate team building events.   Please call us to make arrangements.

Do you offer gift vouchers?

We are in the process of setting up gift vouchers.  Please check back.

What is the cost?

The cost is $38 per player.

How long is the game?

The object of the game is to escape the room within 60 minutes.  Plan to be there 1-2 hours.

How physical are your room escape games?

Our rooms are full of mind games; very little physical activity is required.  Players must be able to walk a few steps, bend down, reach up, push and pull doors, lift objects that weigh less than five pounds and manipulate locks.

What is the cancellation policy?

All reservations are final sale.  No cancellations, credits, exchanges or exceptions due to the live nature of the game similar to a sporting event or concert.  Please double check your selected date, time and amount of players and plan to arrive on time.